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Horizon Patient Experience Advisors

If you have a genuine interest in helping Horizon make the patient experience the best it can be, becoming a volunteer patient experience advisor might be the right role for you.

There are no special qualifications required. A Patient Experience Advisor is a volunteer who has had a recent experience (generally in the last 3 years) of being a patient or the family member of a patient and is partnering with staff and physicians to provide direct input into policies, programs and practices that affect patient care and services. Horizon will provide you with the training and support you need. 

Note: Family is determined by the patient and is not limited to blood ties.

Role of the Patient Experience Advisor

  • To partner with staff to ensure patient and family centred care is provided in a fully accessible environment that promotes healing, ensures dignity and instills trust.

  • To keep the patient and family as the focal point of our health system.

  • To be viewed as a positive reinforcement of the patient family centred care concept.

  • To build partnerships with health-care professionals based on mutual respect and open communication.

  • To participate in facility design, quality improvement and program development.

  • To support the hospital and clinics in their process improvement projects.

 Please consult the brochure and the handbook for further information.

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