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Videoconferencing FAQs

What is a videoconference?

A videoconference allows you to communicate with people at a distance using equipment that connects through TV monitors.   You are also able to connect to many locations at the same time.  Videoconferencing is used to discuss health information, education and other services across short and long distances within healthcare facilities.

How do I request a videoconference?

Patients are advised to speak with their healthcare professionals to find out how to arrange a videoconference.  Healthcare professionals are advised to contact their local videoconference site coordinator to find out how to arrange a videoconference.  The videoconference request form will need to be completed and sent to the videoconference coordinator.

What if there is no videoconference equipment available in my area?

Patients should speak to their healthcare professionals to arrange a videoconference.  If there is no videoconferencing equipment in their area, or if the patient is not able to leave their home or residence other technology is available to use such as secure Internet videocalls or videophones.

What is a videophone?

A videophone is a telephone equipped with a camera.  A videophone uses technology that we can use in the interim until we are able to get a secure internet based technology solution in place.  A videophone uses telephone lines to connect from one location to another.  The quality would be similar to using other communication tools such as Skype.

How secure is a videoconference?

Within the healthcare network, our videoconferencing is done over secure internet lines and firewalls are in place to ensure that all information stays confidential.

What is the cost for attending a videoconference?

There is no cost to attend a videoconference.

Can a videoconference be recorded?

Yes, please refer to sections on what to expect before, during and after a videoconference for further explanation.

What should I expect before a videoconference?

  • A Healthcare professional makes arrangements with their local videoconference coordinator to arrange a videoconference session.  This includes arranging the date and time, the videoconference rooms and equipment to use.
  • The videoconference coordinator must be informed if participants plan to record the session.
  • Healthcare providers are asked to be on time, as being late causes unnecessary confusion and stress at the other end.
  • When patients arrive at the healthcare facility they must register at Patient Registration.
  • If the patient is being seen at their home or school, the healthcare professionals will let Patient Registration know about the videoconference appointment. 
  • Patients may be asked to bring their Medicare card, specialized devices or other important medical information required for the videoconference appointment.
  • After the patient is registered, they will be taken to the videoconference room with the videoconference coordinator and go over the consent form.  The patient must sign the consent form to allow the videoconference to take place.  The consent is valid for 1 full year. 
  • The videoconference coordinator will also give a short orientation to the patient and/or patient representative(s) on how to use the remote control for the videoconference system.

What should I expect during a videoconference?

  • People are able to talk and see people as if they were face-to-face.   It is possible to zoom in and out with the cameras to get better views.  Most cameras can also move sideways and up and down.
  • People can speak in their normal voice without shouting.  The audio has a slight delay so people should pause briefly for others to answer or make comments. 
  • If the videoconference is being recorded, there will be a notice on the TV monitor that states "recording" so that you will be aware of the recording taking place.

What should I expect after a videoconference?

  • At the end of the videoconference session, participants might be asked to complete a Patient Evaluation Form. Their responses will help monitor the quality of the Telerehabilitation service.
  • If the videoconference session was recorded, the healthcare professional makes arrangements with the videoconference coordinator to obtain copies of the recording if necessary for the patient and other healthcare professionals.
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