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Patient Safety

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Canadian Patient Safety Week 

Horizon is celebrating  Canadian Patient Safety Week from October 26 to 30! This is a time for patients, clients, the public, and health care providers and leaders to share, promote, and celebrate best practices in ensuring patient safety and preventing patient harm.

The theme for Canadian Patient Safety Week is Virtual Care is New to Us. Only 10 per cent of Canadians have experience with virtual care, but 41 per cent would like to have virtual visits with their health care provider. The way to ensure health care providers and patients make the most of virtual appointments is to use tried and true basics - encourage patients to ask questions and to bring an advocate with them to appointments.

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Horizon strives to provide quality, safe patient care with a focus on what's most important-the patient, client and your family!

We ensure the care we provide is based on evidence-informed, best practices and we met Accreditation Canada's national standards of care in September 2018.

We promote a positive culture of patient safety by encouraging open communication, supporting a learning environment, and engaging patients/clients and their family members.

We engage patients, clients and family members in making improvements in our care processes through surveys, focus groups, complaints, and the involvement of  Horizon Patient Experience Advisors.  

We encourage everyone involved in the health care process to #ConquerSilence and speak up for patient safety!

  • ASK - Ask questions about medications, procedures, and expectations
  • LISTEN - Listen actively, and if you do not understand then ask for more information
  • TALK - Talk openly about your symptoms, your care, and your concerns

When we work closely with our patients and their families, we can achieve great things!

For more information about Horizon's initiatives in ensuring safe, quality patient, client care, visit Horizon's Community News Channel.

Medication Safety

Patients and caregivers are encouraged to be an active partner in their health to ensure they have the information they need to use their medications safely and prevent medication incidents. Canada's patient and safety organizations have established 5 questions to help patients and caregivers start a conversation about their medications, and help improve their medication safety.

Shift to Safety

Improving patient care safety and quality in Canada requires everyone's involvement - Horizon Health Network endorses the Canadian Patient Safety Institute's SHIFT to Safety tools and resources to help keep patients safe, whether you are a member of the public, a provider, or a leader.

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