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Happy 3rd Birthday Bravo!

Maura Bravo! Blog

Maura McKinnon, Chief Human Resource Officer, Horizon

Celebrations are always fun and are a great way to recognize people and events that impact our lives and our workplace. At Horizon we know that employee recognition is an integral part of our organization's success which is why on November 15 we'll celebrate our recognition program Bravo! and the 33,000+ moments of excellence demonstrated by our exceptional staff.

When we launched Bravo! three years ago, we wanted to give our employees a platform to acknowledge and celebrate the hard work, dedication, and support of their colleagues and to let them know how much their work is valued.

Horizon employees have truly embraced this program and over the past three years, more than 33,000 moments of employee excellence have been recognized with a Bravo! In fact when you think about it, that amounts to almost 100,000 positive employee touchpoints - the employee who sends the Bravo!, the manager who is notified of the Bravo! submission, and the employee who is presented with the Bravo!.

Did you know…

  • Horizon employees get over 100 Bravo!s per month from patients and their family members
  • Strives for Excellence is the Horizon value staff are most recognized for
  • 13,600+ Bravo! submissions in 2019 = 37 moments of recognition a day!

Because of Bravo!'s internal success, we publicly launched the program in early 2019 so the very people who benefit from safe and quality care can formally acknowledge and thank our employees. In the short time since the public launch, we've received close to 1,000 public submissions from patients and their families acknowledging and celebrating Horizon staff.

These numbers confirm what we've always known to be true - Horizon has some of the most well-trained, dedicated, and compassionate health care professionals in our province and across Canada.

At Horizon, engaged employees drive the patient experience, so when we take time to acknowledge an employee's good work, we're not only providing well-deserved and important feedback, we're also setting the stage for positive patient experiences across the organization.

Today we're celebrating and acknowledging Bravo! and the fantastic impact it's made at Horizon. I hope you'll all join me in wishing Bravo! Happy Birthday! I can't wait to see what the next three years have in store for us.



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