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Visitor Guidelines are Keeping Your Loved Ones – and Our Staff – Safe

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Horizon wants to ensure everyone in our communities understands why we have continued visitor guidelines as we move through the yellow phase of COVID-19 recovery.

Around the globe we have seen the number of cases grow at rapid speeds, and although case numbers are generally down in New Brunswick and throughout Canada, we know how quickly things can change.

The new guidelines that are in place will continue to help prevent the spread of COVID-19. By limiting the number of people in our facilities through visitor guidelines, we are reducing the chance of COVID-19 infecting our patients, clients, staff and physicians.

While many people are healthy and do not have COVID-19, it is a highly-contagious infection. We are following guidelines and recommendations brought forward by New Brunswick's top health official.

As Dr. Jennifer Russell, chief medial officer of health for New Brunswick, has repeated day after day: "We're all in this together."

At Horizon we understand this is difficult, especially during a time of uncertainty, but the health of your loved ones and our staff and physicians is our top priority. These guidelines are in place to protect them.

We continue to work with our patients, their families and care partners to identify alternate ways to communicate with limitations on visitors in our facilities. Check out some helpful tools below:

  • Horizon's Well Wishes Program: our dedicated staff are pleased to personally deliver a well-wishing email to a patient in any of our hospitals. Learn more and deliver a message today by clicking  HERE.
  • Consider calling or using video messaging where technology permits. In partnership with local hospital Foundations and Auxiliaries, we offer free wireless Internet access for patients and their families at many of our hospitals and facilities. More information is available  HERE.
  • Most patient beds are equipped with a private telephone. Upon request and by following the specific instructions a telephone service can be provided.
  • Personal items can be dropped off for your loved ones if the items have not come from a household that  is under isolation. For a complete list of accepted items, please click HERE.

We hope you find comfort through these resources and continue to use them during these times when visits are limited.  Remember: these guidelines will continue to protect your loved ones.